1.1. These General Terms and Conditions (hereinafter the “GTC”) apply to the procedure for concluding a contract for accommodation and provision of services and regulate the general rights and obligations between the accommodated person (hereinafter the “Client”), the persons accommodated with him/her and the operator of the accommodation facility in Prosenická Lhota – YOU and ME s.r.o., with its registered office at Suchdol 47, 264 01 Prosenická lhota, Company ID No.: 116 36 181, incorporated in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 352123 (hereinafter the “Accommodation Provider”). The contractual relationship between the Accommodation Provider and the Client is governed by the relevant accommodation contract, concluded between the Accommodation Provider and the Client, by the booking and by these GTC. If a provision is not expressly regulated, the relevant provisions of the Civil Code and other legal regulations shall apply. Individual arrangements contained in the accommodation contract or the written confirmation of the booking by the Accommodation Provider shall take precedence over the provisions of these GTC. The Accommodation Provider reserves the right to include other terms and conditions in its offers that take precedence over these GTC.
2.1. The Accommodation Provider offers accommodation and other related services to Clients on a non-binding basis via its website www.youandme.cz and electronic booking form, through approved intermediaries and through the Accommodation Provider’s offers and advertising materials (hereinafter the “offer”). The details contained in the offer are for information purposes only. Such an indicative offer is not an offer within the meaning of Section 1731 or Section 1732 of the Civil Code, nor is it a public promise under Section 1733 of the Civil Code. The indicative offer does not entitle the Client to conclude an accommodation contract. The offer of accommodation and other services is valid for the period and under the conditions specified therein, while the Accommodation Provider reserves the right to unilaterally change or specify the specific conditions of the offer before the conclusion of the accommodation contract.
2.2. The Client sends or submits to the Accommodation Provider a request for accommodation and services (hereinafter the “order”) via an electronic booking form located on the Accommodation Provider’s website, by means of electronic communication, telephone communication, in person or in any other way. By sending the order to the Accommodation Provider, the Client confirms that he/she has fully read these GTC and accepts them as an integral part of the accommodation contract. The Client is obliged to fill in the information requested in the electronic booking form or by other means by which he/she requests accommodation and other services completely and truthfully. The Accommodation Provider reserves the unlimited right to refuse an order, even without giving a reason.
2.3. On the basis of the Client’s order, the Accommodation Provider verifies the accommodation capacity and other conditions and enables the Client to book accommodation or confirms the booking of the accommodation to the Client through an electronic booking form, electronic communication, telephone communication, in person or in any other way.
2.4. The accommodation is provided by the Accommodation Provider in two variants – according to the number of hours and the number of days, with each variant corresponding to the respective pricelist. The minimum accommodation time is 5 hours.
2.5. The Client is obliged to pay the total price for the accommodation and any additional services during the booking in the amount, in the manner and under the payment conditions specified during the booking process. If the Client books the accommodation through the electronic booking form on the website of the Accommodation Provider, he/she is obliged to pay the total price of the accommodation in advance through the payment gateway. In other cases or at the discretion of the Accommodation Provider, the Accommodation Provider is entitled to allow the Client to pay the price for accommodation and other services by transfer to the Accommodation Provider’s account or in person within the time limit communicated by the Accommodation Provider.
2.6. The Accommodation Provider will provide to the Client, especially by email or in person, a written confirmation of acceptance of the order with the specific terms of the Accommodation Provider’s binding offer, which will include a binding calculation of the price of accommodation and services, payment terms and payment instructions, if the payment has not yet been made, with these details: the identification and contact details of the Accommodation Provider, the identification and contact details of the Client, the date of arrival, the date of departure, the number of hours or nights, the type of accommodation facility, the services ordered, the number of persons accommodated, a quantification of the total price and any discounts, and instructions for payment of the price or confirmation of payment of the price, or any other information provided by the Accommodation Provider.
2.7. The Accommodation Provider will confirm the Client’s booking upon receipt of payment for accommodation and other services (hereinafter “booking”). Booking and confirmation of acceptance of the order can be made together in a single act, especially if the Client makes the order via an electronic booking form. Upon confirmation of the booking by the Accommodation Provider, the booking of accommodation and services becomes binding on the Accommodation Provider and the Accommodation Provider undertakes to provide accommodation and services to the Client in the agreed scope and under the agreed conditions.
2.8. In the event of any errors, misspellings or miscalculations in the offer, order, booking or confirmation of booking (in particular, an apparently inadequate price for the accommodation or services) or other incorrect data or discrepancies, the Accommodation Provider reserves the right to correct such errors or other discrepancies by itself or at the request of the Client.
2.9. The Accommodation Provider also provides other services in addition to the accommodation. Specification of all services, especially catering, parking, cleaning of accommodation, bike rental, etc., is listed on the website of the Accommodation Provider or communicated by the Accommodation Provider on request.
3.1. The Accommodation Provider has the right to require the Client to pay the total price of the accommodation and services before they are provided.
3.2. The total price of the accommodation is calculated by the Accommodation Provider on the basis of the pricelist. The accommodation prices are based on the Accommodation Provider’s current pricelist valid for accommodation by the number of hours and current pricelist valid for accommodation by the number of days.
3.3. The Accommodation Provider has the right to change the pricelists and adjust prices. The Accommodation Provider has the right to provide accommodation at a discount, to create packages of accommodation and services at a price different from the pricelists and to adjust prices according to the current conditions set by the Accommodation Provider.
3.4. The accommodation price shall mean the price quoted at the time of booking as the room rate for the number of people specified at the time of booking. The price for services shall mean the price stated at the time of booking as the price of the services ordered. The total price of the accommodation and services shall mean the price stated at the time of booking as the total price with any discounts granted, including taxes.
3.5. The Accommodation Provider is not entitled to unilaterally increase the total price after the confirmation of the booking, except in cases where there is a change or modification of the booking (in particular, a change in the number of persons, type of room, services provided, etc.), where the Client fails to prove that the conditions for granting the claimed discount have been met, where there is a change in the legal regulations or legislation applicable to accommodation and other services provided or where there is a change in the rates of Value Added Tax, where there are cases of “force majeure”, or where the period from the confirmation of the booking to the start of the accommodation exceeds six months and during that period there is an increase in the prices of accommodation or services of the Accommodation Provider.
3.6. The Client is entitled to a discount on the total price if, at the latest when sending the order, he/she informs the Accommodation Provider of all the decisive facts for applying the discount according to the Accommodation Provider’s conditions for granting the discount, specified in the Accommodation Provider’s offer. Once the order has been placed, the Client is not entitled to any other or further discount. Any discounts announced by the Accommodation Provider after the date of the submission of the order by the Client do not entitle the Client to use such discounts.
3.7. The prices of accommodation and services of the Accommodation Provider are set and their payment is made in the statutory currency of the Czech Republic – the Czech crown (CZK). Upon agreement between the Accommodation Provider and the Client, the price of accommodation and services can be set and paid in EUR. The fixed EUR exchange rate set by the Accommodation Provider is used to convert the price of accommodation and services in CZK to EUR.
3.8. The total price of the accommodation and services is usually paid through the payment gateway during the booking process. In cases specified by the Accommodation Provider, the Accommodation Provider is entitled to allow the Client to pay the price for accommodation and other services, if applicable, by bank transfer to the Accommodation Provider’s account in the manner specified by the Accommodation Provider or in person, either by payment card or by cash payment. After the price of accommodation is paid, the Accommodation Provider will issue a tax document for the respective payment, which will be sent or handed over to the Client.
3.9. Payment of the price of accommodation and services means crediting the relevant amount to the bank account of the Accommodation Provider no later than on the last day of the maturity period.
3.10. Failure of the Client to comply with the deadlines and conditions of payment of the price for accommodation and services entitles the Accommodation Provider to withdraw from the contract and the Client is obliged to pay to the Accommodation Provider the costs associated with this (cancellation fees), the calculation of which is governed by these GTC. Failure by the Client to meet the deadline for payment of the price for accommodation and services means that the Client has no claim against the Accommodation Provider for the provision of accommodation or other services.
3.11. The payment terms stated at the time of booking may specify the provisions of Article 3 of these GTC or provide more details.
4.1. In the event of circumstances that prevent the Accommodation Provider from providing the Client with accommodation or other services as booked, for example in the event of an intervention of “force majeure” or other objective impossibility of providing the Client with accommodation or other services, the Accommodation Provider shall be entitled to cancel the booking, or if, as a result of the situation, it is possible to provide the Client with other accommodation or alternative services in the same or greater scope and quality or at least in a scope and quality close to the originally ordered accommodation or services, or to provide the same accommodation or services at an alternative time, the Accommodation Provider shall be entitled to make a corresponding proposal for a change of the booking or to agree with the Client on a similar solution. In that case, the Accommodation Provider is obliged to inform the Client without undue delay about the conditions of the change and propose the change to the Client. The Client is entitled to cancel the booking of the service in the event of disagreement with the notified change and, in the event of a change concerning accommodation, to withdraw from the contract. After the service booking cancellation, the Accommodation Provider is then obliged to return to the Client the performance attributable to the cancelled service and, in the event of withdrawal from the contract because of the cancellation of the service booking, to refund to the Client any consideration paid in connection with the contract. The provisions of these GTC on cancellation fees do not apply to considerations returned under this paragraph. If the Client does not cancel the service booking without undue delay after being notified of such a proposal to change the service booking or, in the case of accommodation, does not withdraw from the accommodation contract within seven days of being notified of the proposal to change the booking, the Client shall be deemed to have agreed to the change, the content of which is determined by the Accommodation Provider.
4.2. The Accommodation Provider shall not be held liable for changes and cancellations of the booking and withdrawal from the contract by the Accommodation Provider resulting from force majeure, decisions of public authorities, or extraordinary circumstances or events that could not have been foreseen by the Accommodation Provider or that could not have been prevented even with all reasonably required efforts, and shall not be obliged to pay for any damage or other harm caused by these reasons.
4.3. If the Client requests any change in the booking of accommodation or services, the Accommodation Provider shall be entitled, but not obliged, to make the change at its own discretion and according to the capacity of the Accommodation Provider. If the Client requests that another client be accommodated in his/her place, the new client must comply with the terms of the accommodation and fulfil all obligations associated with the accommodation. The original and the new Clients are jointly and severally liable for the total price of the accommodation specified in the booking and any administrative or other costs incurred by the Accommodation Provider in connection with the change of client. If the Client requests a change in the number or change in the persons accommodated, the Accommodation Provider is entitled, but not obliged, to accept the change in the number or change in the persons accommodated. If the Accommodation Provider agrees to that change, the Client is obliged to register the persons in the Accommodation Provider’s records and, if applicable, pay the increased accommodation price for these persons according to the Accommodation Provider’s pricelist or information. The period of accommodation can be extended only with the consent of the Accommodation Provider according to its capacity, in which case the Client is obliged to pay the additional price of accommodation according to the Accommodation Provider’s information.
4.4. The Accommodation Provider reserves the right in exceptional cases to offer the Client different accommodation than that originally agreed upon, provided that the type, quality and size of the accommodation do not differ significantly from that booked.
5.1. The Client has the right to withdraw from the accommodation contract in writing at any time before the start of the accommodation, or not to use his/her booking, but is obliged to pay the cancellation fee according to the conditions below.
5.2. The amount of the cancellation fee is based on the time remaining from the date of delivery of the written cancellation of the accommodation contract by the client to the hour or day of the start of the accommodation, depending on the accommodation booking. The cancellation fee is calculated as a percentage of the total price of the booking as follows: 1. A cancellation fee will not apply if the accommodation contract is cancelled no later than 30 days prior to arrival. 2. Cancellation 29-14 days prior to arrival will incur a cancellation fee of 50% of the total price. 3. In the event of cancellation 14 days or less before arrival or in the event of a no-show, a cancellation fee of 100% of the total price of the stay will be applied.
5.3. No portion of the total price will be refunded if the Client shortens the duration of the accommodation at any time during the stay. If the agreed services or part of them are not used, the price of the services will not be refunded.
5.4. Cancellation of the accommodation contract must be made only in writing (also possible by email), and the date of cancellation is the date of delivery of the cancellation to the Accommodation Provider (or to the Accommodation Provider’s email box).
5.5. The remaining price of accommodation which the Accommodation Provider is obliged to refund to the Client after the cancellation fee is included will be paid back to the Client by the Accommodation Provider within ten days of the cancellation of the accommodation contract and the communication of the account number by the Client.
5.6. The Accommodation Provider is entitled (but not obliged) to reduce the cancellation fee specified in Article 5.2, on the basis of exceptional reasons and circumstances stated by the Client, as far as to 0%.
5.7. In determining the number of days remaining until the date of arrival at the accommodation for the purpose of calculating the cancellation fee, the date of delivery of the written cancellation to the other Party shall not be included in this number of days, but the date of arrival at the accommodation shall be included.
5.8. In the event that the Client fails to arrive at the accommodation according to the number of days and does not notify in writing a later arrival at the accommodation, the Accommodation Provider shall be entitled to cancel the booking after 11:00 PM on the day of arrival as specified in the booking. The Client shall thus lose the right to receive accommodation and services according to the booking, is not entitled to a refund of the price of accommodation and services, and the Accommodation Provider is entitled to provide the accommodation or services to another client of the Accommodation Provider.
5.9. The Accommodation Provider is entitled to withdraw from the accommodation contract in cases where the Client substantially violates the obligations set out in the accommodation contract, these GTC, accommodation or operating rules, safety and other instructions or legal regulations. The Accommodation Provider is entitled to terminate the accommodation contract without notice before the expiry of the agreed accommodation period in the event that the Client or persons accommodated with him/her, despite a warning, grossly violate their obligations under the contract, these GTC, the Accommodation Provider’s accommodation or operating rules or legal regulations or violate public order and good morals or the health of the Client or persons accommodated with him/her endangers the health of other persons. In the event of such withdrawal or termination of the accommodation contract without notice by the Accommodation Provider, the Client is obliged to leave the accommodation and the premises of the Accommodation Provider immediately without any compensation.
5.10. Withdrawal from or termination of the accommodation contract by the Accommodation Provider under the terms of paragraph 5.9 does not affect the right of the Accommodation Provider to payment of the total price of the accommodation specified in the booking, possibly a cancellation fee, the right of the Accommodation Provider to compensation for damage or injury, or arrangements which, because of their nature, are intended to bind the Parties even after the termination of the contract.
6.1. The basic rights of the Client are: • the right to the provision of the accommodation and services ordered and paid for, to the extent and under the terms of the booking and according to the current offer of the Accommodation Provider • the right to information about the accommodation and the services offered and provided by the Accommodation Provider • the right to terminate the accommodation contract at any time without notice or to withdraw from the accommodation contract or cancel the use of the service that was ordered under the conditions specified in these GTC • the right to complain about defects in the accommodation or services provided and to have them dealt with in accordance with these GTC and legal regulations • the right to the protection of personal data and other information concerning the Client and persons staying with him/her.
6.2. The basic obligations of the Client are: • Provide the accommodation provider with truthful and complete information, properly and truthfully complete the online check-in and order. In the case that the client is a foreigner, they must fill in the number of their ID card or passport during the online check-in in accordance with the legal regulations of the Czech Republic, specifically according to the valid Accommodation Services Act. • The client hereby agrees with the provided data in accordance with the legal terms and with the protection of personal data as stipulated by the applicable legal regulations. • fill in and sign the registration card when registering for accommodation and provide all information necessary for the verification of identity and keeping the guest log • the obligation to notify the Accommodation Provider of foreign nationality or, where applicable, the presence of foreign nationals • the obligation to observe the maximum number of guests per room • the obligation to pay the Accommodation Provider the total price of the accommodation and services • the obligation to arrive at the place of accommodation or services at the appointed time • the obligation to follow the instructions of the Accommodation Provider’s employees and staff, the Accommodation Provider’s accommodation or operating rules, and written, safety and other instructions on the use of the accommodation facilities • the obligation of the Client and persons accommodated with him/her to act in such a way that their behaviour does not disturb or restrict the use of accommodation and services by other clients of the Accommodation Provider and other persons • the obligation to compensate the Accommodation Provider for damage or other harm caused to the Accommodation Provider by the Client, persons staying with the Client or persons to whom the Client has given access to the Accommodation Provider’s property • respect the prohibition of pets in the accommodation, unless the Accommodation Provider grants an explicit written exception at its discretion • the Client’s obligation to pay the difference in price to the Accommodation Provider if the Client has used accommodation or services at a discount and has not proved to the Accommodation Provider that the conditions for granting the discount have been met • the Client is responsible for compliance with the obligations arising from the accommodation contract, these GTC, the accommodation or operating rules of the Accommodation Provider and legal regulations by the persons accommodated with him/her.
6.3. More detailed regulation of rights and obligations may be laid down in the accommodation or operating rules.
7.1. Accommodation of clients is unlimited at any time of the day or night.
7.2. Before arrival, the Client will receive an entry code (or possibly more than one code), which will allow him/her to enter the premises and access the accommodation.
7.3. The number of people staying in the room must correspond to the number of people agreed at the time of booking. The Accommodation Provider reserves the right not to accommodate unannounced persons.
7.4. If the client chooses accommodation for an additional person, they are required to pay an extra charge of 3,500 CZK per night. For a short-term stay (at least 5 hours), the charge is 2,500 CZK. This fee will be applied for each person not included in the original reservation, regardless of the length of their stay. The fee will be added to the total price of the stay and must be paid prior to the client's arrival. In case of a change in the number of people in the reservation after confirmation, the client is required to inform the accommodation provider and pay the fee for each additional person who will be accommodated.
7.5. Accommodation of the Client which is arranged in a number of days and is subject to the pricelist determined by the number of days or is a stay package is possible at the earliest from 2:00 PM on the day specified in the booking as the first day of accommodation.
The Client’s accommodation which is arranged in a number of hours and is subject to the pricelist determined by the number of hours starts from the first minute of the initial hour.7.6. On the last day of accommodation specified in the booking, or specified by the agreed extension of accommodation, which is agreed in the number of days and is subject to the pricelist determined by the number of days, or is a stay package, the Client is obliged to vacate the accommodation no later than 10:00 AM. The Client’s accommodation which is arranged as a number of hours and is subject to the pricelist determined by the number of hours ends upon the lapse of the last minute of the last hour.
7.7. The Client acknowledges that, after the expiry of the accommodation period, the access codes that allow the Client to access the accommodation and the premises of the Accommodation Provider will be deactivated and the Client is obliged to adapt the vacating of the accommodation and his/her departure in view of this fact. In the event of delay in vacating the accommodation by the Client, the Accommodation Provider is entitled to charge the Client for each commenced hour of delay in the amount determined by the pricelist for accommodation on an hourly basis, but at least CZK 1000 for each commenced hour of delay, or to remove the personal belongings of the Client and the persons accommodated with him/her in such a way as not to restrict the rights of other clients and accommodated persons. If the Client fails to take possession of his/her personal belongings without undue delay after having been requested to do so by the Accommodation Provider and fails to fulfil all his/her existing obligations towards the Accommodation Provider, it shall be deemed that he/she does not wish to exercise ownership rights to the retained belongings or to keep the belongings and agrees that the Accommodation Provider may dispose of them as the owner at its discretion.
7.8. The Client has the right to use the agreed accommodation for the agreed period of time, including the common areas of the premises and related services. The Client is obliged to keep the room tidy and clean. The Client undertakes to treat the equipment of the accommodation and the property of the Accommodation Provider with care and to protect the equipment of the accommodation against damage. The Client is obliged to inform him-/herself about the use of the accommodation facility and to follow all instructions for the operation and safety of the accommodation facility. The Client is obliged to notify the Accommodation Provider immediately of any defects or damage to the equipment and facilities of the accommodation and common areas of the premises.
7.9. The Client undertakes to keep the accommodation and common areas of the premises quiet at night from 10:00 PM to 6:00 AM and not to disturb third parties with excessive noise.
7.10. When leaving the accommodation, the Client is obliged to properly close the water taps, turn off the lights and turn off the electrical appliances and other facilities of the accommodation, or allow someone else to turn off the lights and turn off the electrical appliances and other facilities of the accommodation, and close the windows in the room.
7.11. The Client and the persons staying with him/her agree to abide by the following rules: a. the Client will not make substantial alterations to the accommodation facility, such as moving equipment, removing equipment or making changes to it, or making interventions to the electricity, water, data networks and heating system; b. the Client will not pollute the accommodation and common areas of the premises; c. the Client will not use open flames or smoke outside the designated areas; d. the Client will not allow unannounced third parties to enter, stay or stay overnight in the accommodation; e. the Client will not bring into the accommodation or premises flammable, explosive and incendiary substances, weapons, ammunition, poisons, narcotic and psychotropic substances, gas appliances, electric heating appliances, electric hot plates or other items that endanger safety.
7.12. If the Accommodation Provider has reasonable grounds to suspect that the Client is using the accommodation in violation of the terms of the booking, the GTC or the Accommodation Provider’s accommodation or operating rules or safety instructions or in violation of public order and good morals, the Accommodation Provider shall be entitled to enter the accommodation, inspect the use of the accommodation and its equipment and facilities and take the steps provided for in these GTC or in law.
8.1. Upon entering the accommodation, the Client and the persons staying with him/her agree to familiarise themselves with the safety instructions and rules and the evacuation plan in case of fire. These documents are made available by the Accommodation Provider in the accommodation, at the reception and on request from the hotel receptionist.
8.2. The Client and the persons staying with him/her are obliged to place and secure their personal belongings in such a way that they cannot be lost or stolen. For the storage of valuables, the Client and the persons staying with him/her are provided with a safe located at the reception desk, where the Client and the persons staying with him/her are strongly advised to place valuables with a value exceeding CZK 10,000. The Accommodation Provider is not responsible for the valuables of the Clients (cash, jewellery, securities, credit and debit cards, laptops and computers, tablets, mobile phones and cameras, etc.) in the accommodation unless they are stored in the safe at the reception. The Accommodation Provider is entitled to refuse to accept valuables for safekeeping if they are dangerous, unsuitable for safekeeping or of disproportionate value. These are mainly cash or things (jewellery and other valuables) whose value exceeds CZK 100,000. The Accommodation Provider is entitled to request that the items be placed in the safe in a closed or sealed box.
8.3. When staying at the hotel, the Client and the persons staying with him/her must act in such a way as to prevent damage to the life, health or property of the Client and the persons staying with him/her, as well as third parties. The Accommodation Provider shall not be liable for damage to life, health or property caused by the client and the persons staying with him/her and third parties.
8.4. The Client undertakes to compensate the Accommodation Provider for damage, in particular damage caused to the Accommodation Provider by the Client, persons staying with him/her or third parties whom he/she has allowed to enter the accommodation or the premises. In such a case, the Client is obliged to provide the Accommodation Provider with all necessary cooperation to compensate for the damage and agrees to the use of the payment card details and the payment from the Client’s account for the purpose of compensating for the damage.
8.5. The parking areas of the Accommodation Provider are not a guarded car park and if the Client is provided with a parking space on the premises of the Accommodation Provider, no custody contract or any similar arrangement is created and the only contractual obligation of the Accommodation Provider in this respect is to allow the Client or persons accommodated with him/her to temporarily use the parking space on the premises of the Accommodation Provider. The Accommodation Provider is not liable for loss or damage to a vehicle parked or moving on the Accommodation Provider’s premises, for loss or damage to its contents and for damage caused, by parking or moving the vehicle, to the Client, persons staying with him/her and other persons, and nor is the Accommodation Provider liable for damage caused by accidental occurrence or force majeure or for damage caused by vandalism. The Accommodation Provider is not liable for damage caused by other clients or other third parties.
8.6. The Accommodation Provider is not liable for damage caused by no fault of its own to the functionality of the electrical or electronic equipment of the Client and persons staying with him/her.
8.7. The Client is obliged to return the accommodation to the Accommodation Provider in the condition in which he/she took it over. If the Client does not return the room in the condition in which he/she took it over, he/she shall be obliged to pay to the Accommodation Provider compensation for the damage incurred.
8.8. The Accommodation Provider is not responsible for any mistakes or incorrect information about accommodation, events or services provided by other persons.
9.1. The Client is entitled to complain to the Accommodation Provider about the quality and scope of the accommodation or services provided or other defects if the quality or scope or other conditions do not correspond to the scope, quality and conditions specified in the booking. The Client is obliged to file a claim immediately after the defect is detected so that all circumstances can be properly established and a remedy can be negotiated. The Client may report a complaint about the accommodation and related services only during their use. No account can be taken of late or unjustified complaints or complaints made after the accommodation and related services have ended.
9.2. The Accommodation Provider undertakes to find out without undue delay the circumstances of the complaint and all relevant facts to establish the validity of the complaint. In the event of a legitimate complaint, the Accommodation Provider is obliged to ensure that the defective condition is corrected, to remove defects or deficiencies appropriate to the situation or to provide the Client with a discount. The Accommodation Provider is obliged to handle the complaint within 30 days of receipt of the complaint with a proposal for a solution or rejection of the complaint with proper justification.
9.3. If the Client does not use the booked accommodation or related services for reasons attributable to him/her, he/she is not entitled to a refund or discount on the price of the accommodation and related services.
10.1. These GTC are an integral part of the booking and accommodation contract within the meaning of Section 1751 et seq. of the Civil Code.
10.2. The Client is obliged to familiarise him-/herself with the GTC before the accommodation is agreed between him/her and the Accommodation Provider. The Accommodation Provider provides the conditions for this, especially through its website.
10.3. If a written form of a legal act is required in these GTC, it shall be deemed to be in compliance with this form if the legal act is made in the form of a written confirmation and communication, letter, fax or email.
10.4. These GTC may be amended and changed by the Accommodation Provider to a full and unlimited extent. In the event that such a change occurs, the new version of the GTC will be placed on the website of the Accommodation Provider and possibly sent to the Client with whom the booking process is currently underway. A change to these GTC shall take effect on the specified date, at the time of publication or upon delivery of the text hereof to the Client. In the event of the Client’s disagreement with the published change to the GTC, the Client is obliged to notify the Accommodation Provider of such disagreement in writing within two days of the receipt of the change to the GTC. The relationship between the Client and the Accommodation Provider and the resulting mutual rights, obligations and conditions are governed by those GTC that were valid and effective at the time of the start of his/her booking.
10.5. If any particular provision of these GTC is found to be invalid or ineffective, it shall be fully severable from the other provisions of these GTC and such invalidity shall not affect the validity, effectiveness or enforceability of any other provisions of these GTC.
10.6. Amendments and supplements to these GTC may be individually regulated between the Accommodation Provider and the Client exclusively in writing.
10.7. In all other matters not covered by these GTC, the Client and the Accommodation Provider undertake to comply with the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended, and good manners and customs in the provision of accommodation services and to resolve any disputes preferably amicably. If the Accommodation Provider and the Client do not resolve their dispute amicably, the dispute will be settled by the court of the competent subject matter and territorial jurisdiction.
10.8. The Czech Trade Inspection Authority, Company ID No.: 00020869, located at Štěpánská 567/15, 120 00 Prague 2, whose website can be found at www.coi.cz, is the authority competent to resolve the out-of-court settlement of consumer disputes relating to the products/services offered by us; the online dispute resolution platform is located at http://ec.europa.eu/consumers/odr.
10.9. These GTC shall take effect on 1 January 2020.