1.1. These General Terms and Conditions (hereinafter the “GTC”) apply to the procedure for concluding a contract for accommodation and provision of services and regulate the general rights and obligations between the accommodated person (hereinafter the “Client”), the persons accommodated with him/her and the operator of the accommodation facility in Prosenická Lhota – YOU and ME s.r.o., with its registered office at Suchdol 47, 264 01 Prosenická Lhota, Company ID No.: 116 36 181, incorporated in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 352123 (hereinafter the “Accommodation Provider”). The contractual relationship between the Accommodation Provider and the Client is governed by the relevant accommodation contract concluded between the Accommodation Provider and the Client, by the booking and by these GTC. If a provision is not expressly regulated, the relevant provisions of the Civil Code and other legal regulations shall apply. Individual arrangements contained in the accommodation contract or in the Accommodation Provider’s written confirmation of the booking shall take precedence over the provisions of these GTC. The Accommodation Provider reserves the right to include other terms and conditions in its offers that take precedence over these GTC.
2.1. The Accommodation Provider offers accommodation and other related services to Clients on a non-binding basis via its website www.youandme.cz and electronic booking form, through approved intermediaries and through the Accommodation Provider’s offers and advertising materials (hereinafter the “offer”). The details contained in the offer are for information purposes only. Such an indicative offer is not an offer within the meaning of Section 1731 or Section 1732 of the Civil Code, nor is it a public promise under Section 1733 of the Civil Code. The indicative offer does not entitle the Client to conclude an accommodation contract. The offer of accommodation and other services is valid for the period and under the conditions specified therein, while the Accommodation Provider reserves the right to unilaterally change or specify the specific conditions of the offer before the conclusion of the accommodation contract.
2.2. The Client sends or submits to the Accommodation Provider a request for accommodation and services (hereinafter the “order”) via the electronic booking form located on the Accommodation Provider’s website, by means of electronic communication, telephone communication, in person or in any other way. By sending the order to the Accommodation Provider, the Client confirms that he/she has fully read these GTC, agrees with them and accepts them as an integral part of the accommodation contract. The Client is obliged to fill in the information requested in the electronic booking form or by other means by which he/she requests accommodation and other services completely and truthfully. The Accommodation Provider reserves the unlimited right to refuse an order, even without giving a reason.
2.3. On the basis of the Client’s order, the Accommodation Provider verifies the accommodation capacity and other conditions and enables the Client to book accommodation or confirms the booking of the accommodation to the Client through the electronic booking form, electronic communication, telephone communication, in person or in any other way.
2.4. The accommodation is provided by the Accommodation Provider in two variants – according to the number of hours and according to the number of days, with each variant corresponding to the respective pricelist. The minimum accommodation time is 5 hours.
2.5. The Client is obliged to pay the total price for the accommodation and any additional services during the booking in the amount, in the manner and under the payment conditions specified during the booking process. If the Client books the accommodation through the electronic booking form on the website of the Accommodation Provider, he/she is obliged to pay the total price of the accommodation in advance through the payment gateway. In other cases or at the discretion of the Accommodation Provider, the Accommodation Provider is entitled to allow the Client to pay the price for accommodation and other services by transfer to the Accommodation Provider’s account or in person within the time limit communicated by the Accommodation Provider.
2.6. The Accommodation Provider will send to the Client, in particular by email, or hand over in person a written confirmation of acceptance of the order with the specific terms of the Accommodation Provider’s binding offer, which will include a binding calculation of the price of accommodation and services, payment terms and payment instructions, if the payment has not yet been made, with the following details: the identification and contact details of the Accommodation Provider, the identification and contact details of the Client, the date of arrival, the date of departure, the number of hours or nights, the type of accommodation facility, the services ordered, the number of persons accommodated, a quantification of the total price and any discounts, and instructions for payment of the price or confirmation of payment of the price, or any other information provided by the Accommodation Provider.
2.7. The Accommodation Provider will confirm the Client’s booking upon receipt of payment for accommodation and other services (hereinafter the “booking”). The booking and the confirmation of acceptance of the order can be made together in a single act, especially if the Client makes the order via the electronic booking form. Upon confirmation of the booking by the Accommodation Provider, the booking of accommodation and services becomes binding on the Accommodation Provider and the Accommodation Provider undertakes to provide accommodation and services to the Client in the agreed scope and under the agreed conditions.
2.8. In the event of any errors, misspellings or miscalculations in the offer, order, booking or confirmation of booking (in particular, an apparently inadequate price for the accommodation or services) or other incorrect data or discrepancies, the Accommodation Provider reserves the right to correct such errors or other discrepancies by itself or at the request of the Client.
2.9. The Accommodation Provider also provides other services in addition to the accommodation. Specification of all services, especially catering, parking, cleaning of accommodation, bike rental, etc., is listed on the website of the Accommodation Provider or communicated by the Accommodation Provider on request.
3.1. The Accommodation Provider has the right to require the Client to pay the total price of the accommodation and services before they are provided.
3.2. The total price of the accommodation is calculated by the Accommodation Provider on the basis of the pricelist. The accommodation prices are based on the Accommodation Provider’s current pricelist valid for accommodation by the number of hours and the current pricelist valid for accommodation by the number of days.
3.3. The Accommodation Provider has the right to change the pricelists and adjust prices. The Accommodation Provider has the right to provide accommodation at a discount, to create packages of accommodation and services at a price different from the pricelists and to adjust prices according to the current conditions set by the Accommodation Provider.
3.4. The accommodation price shall mean the price stated at the time of booking as the price of accommodation in the respective room for the number of persons specified at the time of booking. The price for services shall mean the price stated at the time of booking as the price of the services ordered. The total price of the accommodation and services shall mean the price stated at the time of booking as the total price with any discounts granted, including taxes.
3.5. The Accommodation Provider is not entitled to unilaterally increase the total price after the confirmation of the booking, except in cases where there is a change or modification of the booking (in particular, a change in the number of persons, type of room, services provided, etc.), where the Client fails to prove or document that the conditions for granting the claimed discount have been met, where there is a change in the legal regulations or legislation applicable to accommodation and other services provided or a change in the rates of Value Added Tax, where there are cases of “force majeure”, or where the period from the confirmation of the booking to the start of the accommodation exceeds six months and during that period there is an increase in the prices of accommodation or services of the Accommodation Provider.
3.6. The Client is entitled to a discount on the total price if, at the latest when sending the order, he/she informs the Accommodation Provider of all the decisive facts for applying the discount according to the Accommodation Provider’s conditions for granting the discount, specified in the Accommodation Provider’s offer. Once the order has been sent, the Client is not entitled to any other or further discount. Any discounts announced by the Accommodation Provider after the date on which the Client sent the order do not entitle the Client to use such discounts.
3.7. The prices of accommodation and services of the Accommodation Provider are set and their payment is made in the statutory currency of the Czech Republic – the Czech crown (CZK). Upon agreement between the Accommodation Provider and the Client, the price of accommodation and services can be set and paid in EUR. The fixed EUR exchange rate set by the Accommodation Provider is used to convert the price of accommodation and services in CZK to EUR.
3.8. The total price of the accommodation and services is usually paid through the payment gateway during the booking process. In cases specified by the Accommodation Provider, the Accommodation Provider is entitled to allow the Client to pay the price for accommodation and other services, if applicable, by bank transfer to the Accommodation Provider’s account in the manner specified by the Accommodation Provider or in person, either by payment card or in cash. After the price of accommodation is paid, the Accommodation Provider will issue a tax document for the respective payment, which will be sent or handed over to the Client.
3.9. Payment of the price of accommodation and services means crediting the relevant amount to the bank account of the Accommodation Provider no later than on the last day of the payment period.
3.10. Failure of the Client to comply with the deadlines and conditions of payment of the price for accommodation and services entitles the Accommodation Provider to withdraw from the contract and the Client is obliged to pay to the Accommodation Provider the costs associated with this (cancellation fees), the calculation of which is governed by these GTC. Failure by the Client to meet the deadline for payment of the price for accommodation and services means that the Client has no claim against the Accommodation Provider for the provision of accommodation or other services.
3.11. The payment terms stated at the time of booking may specify the provisions of Article 3 of these GTC or set them out in more detail.
4.1. In the event of circumstances that prevent the Accommodation Provider from providing the Client with accommodation or other services as booked, for example in the event of “force majeure” or other objective impossibility of providing the Client with accommodation or other services, the Accommodation Provider shall be entitled to cancel the booking, or, if the situation makes it possible to provide the Client with other accommodation or alternative services in the same or greater scope and quality or at least close to the originally ordered accommodation or services, or to provide the same accommodation or services on an alternative date, the Accommodation Provider shall be entitled to make a corresponding proposal for a change of the booking or to agree with the Client on a similar solution. In that case, the Accommodation Provider is obliged to inform the Client without undue delay about the conditions of the change and propose the change to the Client. If the Client disagrees with the notified change, the Client is entitled to cancel the booking of the service and, in the event of a change concerning accommodation, to withdraw from the contract. After such cancellation of the service booking, the Accommodation Provider is obliged to return to the Client the payment attributable to the cancelled service and, in the event of withdrawal from the contract due to the cancellation of the accommodation, to refund to the Client all payments made in connection with the contract. The provisions of these GTC on cancellation fees do not apply to payments returned under this paragraph. If the Client does not cancel the service booking without undue delay after being notified of such a proposal to change the service booking or, in the case of accommodation, does not withdraw from the accommodation contract within 7 days of delivery of the notification of the proposed change, the Client shall be deemed to have agreed to the change, the content of which is determined by the Accommodation Provider.
4.2. The Accommodation Provider shall not be held liable for changes and cancellations of the booking and withdrawal from the contract by the Accommodation Provider resulting from force majeure, decisions of public authorities, or extraordinary circumstances or events that could not have been foreseen by the Accommodation Provider or that could not have been prevented even with all reasonably required efforts, and shall not be obliged to pay for any damage or other harm caused by these reasons.
4.3. If the Client requests a change to the booking, in particular a change of the accommodation date, the Accommodation Provider is entitled, but not obliged, to grant such a change. A change of date is only possible with the express consent of the Accommodation Provider and depending on its current availability. When submitting the request for a change of booking, the Client must specify the specific alternative date requested. In the event of a change of the accommodation date, all additional services purchased as part of the original booking are automatically cancelled, unless the Accommodation Provider expressly stipulates otherwise. Purchased additional services cannot be automatically transferred to the new accommodation date and any re-ordering of them is subject to current availability and prices.
If the Accommodation Provider agrees to the change, the change is subject to an administrative fee, which the Client is obliged to pay in advance:
If no agreement on the change of booking is reached between the Client and the Accommodation Provider, the original booking remains valid in its original scope and continues to be subject to the applicable cancellation terms.
If the Client requests that another client be accommodated in his/her place, the new client must meet all accommodation conditions and fulfil all related obligations. The original and the new client are jointly and severally liable for payment of the total price of the accommodation stated in the original booking and for all administrative or other costs associated with this change.
If a change in the number of guests or a replacement of accommodated persons is requested, the Accommodation Provider is likewise entitled, but not obliged, to allow such a change. If the Accommodation Provider agrees to the change, the Client is obliged to properly register the newly accommodated persons and pay any increase in the accommodation price according to the current pricelist. An extension of the stay is possible only with the consent of the Accommodation Provider and subject to its capacity; in such a case, the Client is obliged to pay the corresponding price as instructed by the Accommodation Provider.
4.4. The Accommodation Provider reserves the right in exceptional cases to offer the Client different accommodation than that originally agreed upon, provided that the type, quality and size of the accommodation do not differ significantly from that booked.
5.1. The Client has the right to withdraw from the accommodation contract in writing at any time before the start of the accommodation, or not to use his/her booking, but is obliged to pay the cancellation fee according to the conditions below.
5.2. The amount of the cancellation fee depends on the time remaining from the date of delivery of the Client’s written withdrawal from the accommodation contract to the hour or day of the start of the accommodation, according to the accommodation booking. The cancellation fee is calculated as a percentage of the total price stated in the booking as follows:
5.3. No portion of the total price for the accommodation will be refunded if the Client shortens the duration of the accommodation at any time during the stay. If the agreed services or part of them are not used, the price of the services will not be refunded.
5.4. Withdrawal from the accommodation contract must be made only in writing (also possible by email), and the date of cancellation is the date of its delivery to the Accommodation Provider (or to the Accommodation Provider’s email box).
5.5. The remaining price of accommodation which the Accommodation Provider is obliged to refund to the Client after deduction of the cancellation fee will be paid back to the Client by the Accommodation Provider within 10 days of the withdrawal from the accommodation contract and the communication of the account number by the Client.
5.6. The Accommodation Provider is entitled (but not obliged) to reduce the cancellation fee specified in Article 5.2 on the basis of exceptional reasons and circumstances stated by the Client, as far as to 0%.
5.7. In determining the number of days remaining until the date of arrival at the accommodation for the purpose of calculating the cancellation fee, the date of delivery of the written withdrawal to the other party shall not be included in this number of days, but the date of arrival at the accommodation shall be included.
5.8. In the event that the Client fails to arrive for accommodation booked by the number of days and does not notify a later arrival in writing, the Accommodation Provider shall be entitled to cancel the Client’s booking after 11:00 PM on the day of arrival specified in the booking has passed. The Client thereby loses the right to receive accommodation and services according to the booking, is not entitled to a refund of the price of accommodation and services, and the Accommodation Provider is entitled to provide the accommodation or services to another client of the Accommodation Provider.
5.9. The Accommodation Provider is entitled to withdraw from the accommodation contract in cases where the Client substantially violates the obligations set out in the accommodation contract, these GTC, the accommodation or operating rules, safety and other instructions or legal regulations. The Accommodation Provider is entitled to terminate the accommodation contract without notice before the expiry of the agreed accommodation period in the event that the Client or persons accommodated with him/her, despite a warning, grossly violate their obligations under the contract, these GTC, the Accommodation Provider’s accommodation or operating rules or legal regulations, or violate public order and good morals, or if the health condition of the Client or persons accommodated with him/her endangers the health of other persons. In the event of such withdrawal or termination of the accommodation contract without notice by the Accommodation Provider, the Client is obliged to leave the accommodation and the premises of the Accommodation Provider immediately and without any compensation.
5.10. Withdrawal from or termination of the accommodation contract by the Accommodation Provider under the terms of paragraph 5.9 does not affect the right of the Accommodation Provider to payment of the total price of the accommodation specified in the booking, or of the cancellation fee, the right of the Accommodation Provider to compensation for damage or harm, or arrangements which, by their nature, are intended to bind the parties even after the termination of the contract.
6.1. Subject of the voucher
The voucher entitles its holder to use accommodation services provided by You&Me Apartmány (hereinafter the “Provider”) to the extent and under the conditions stated on the voucher.
6.2. Scope of performance
The voucher can only be used for accommodation services, unless otherwise stated. Upon prior agreement with the Provider, a separate voucher for refreshments of any value can be issued.
6.3. Date restrictions
The voucher cannot be used on public holidays or on other dates expressly designated by the Provider as restricted (e.g. New Year’s Eve stays, special events, etc.).
6.4. Booking and availability
The voucher can only be used on the basis of a prior booking and subject to the current availability of the Provider’s accommodation capacity. The Provider does not guarantee the availability of a specific date.
6.5. Validity of the voucher
The validity of the voucher is limited in time and is always stated directly on the voucher. The voucher can only be used during its period of validity. Upon expiry of the period of validity, the voucher expires without compensation and the holder is not entitled to a refund or any other compensation. The validity of the voucher cannot be extended unless the Provider expressly decides otherwise in writing.
6.6. Monetary compensation
The voucher cannot be exchanged for money or any other form of financial or non-financial compensation. If the value of the services used is lower than the value of the voucher, the difference will not be refunded.
6.7. Combination and discounts
Vouchers cannot be merged with each other or combined with other vouchers, discounts, special offers or discounted packages, unless expressly stated otherwise by the Provider.
6.8. Person entitled to use the voucher
The voucher may be used by its current holder. The Provider does not examine how the voucher was acquired and is not obliged to verify the identity of the original purchaser. Presentation of the voucher establishes the right to use the services in accordance with these terms and conditions.
6.9. Unused voucher
If the voucher is not used for reasons attributable to the customer, there is no entitlement to a refund of the voucher or to any compensation.
7.1. The basic rights of the Client are:
7.2. The basic obligations of the Client are:
7.3. More detailed regulation of rights and obligations may be laid down in the accommodation or operating rules.
8.1. Clients can check in without restriction at any time of the day or night.
8.2. Before arrival, the Client will receive an entry code (or possibly more than one code), which will allow him/her to enter the premises and access the accommodation.
8.3. The number of persons accommodated in the room must correspond to the number of persons agreed at the time of booking. The Accommodation Provider reserves the right not to accommodate persons who were not announced in advance.
8.4. If the Client chooses accommodation for an additional person, he/she is obliged to pay a fee for the additional person of CZK 4,500 per night, which also includes breakfast for this person. For a short-term stay (at least 5 hours), the fee is CZK 2,500. This fee will be charged for each person not included in the original booking, regardless of the length of their stay. The fee will be added to the total price of the stay and must be paid before the Client’s arrival. If the number of persons in the booking changes after its confirmation, the Client is obliged to inform the Accommodation Provider and pay the fee for each additional person accommodated.
8.5. Accommodation of the Client which is arranged by the number of days and is subject to the pricelist determined by the number of days, or which is a stay package, is possible at the earliest from 2:00 PM on the day specified in the booking as the first day of accommodation.
Accommodation of the Client which is arranged by the number of hours and is subject to the pricelist determined by the number of hours starts with the first minute of the initial hour.
8.6. On the last day of accommodation specified in the booking, or determined by an agreed extension of accommodation, which is arranged by the number of days and is subject to the pricelist determined by the number of days, or which is a stay package, the Client is obliged to vacate the accommodation no later than 10:00 AM. Accommodation of the Client which is arranged by the number of hours and is subject to the pricelist determined by the number of hours ends upon the lapse of the last minute of the last hour.
8.7. The Client acknowledges that, after the expiry of the accommodation period, the access codes that allow the Client to access the accommodation and the premises of the Accommodation Provider will be deactivated and the Client is obliged to adapt the vacating of the accommodation and his/her departure accordingly. In the event of delay in vacating the accommodation by the Client, the Accommodation Provider is entitled to charge the Client a contractual penalty for each commenced hour of delay in the amount determined by the pricelist for accommodation on an hourly basis, but at least CZK 1,000 for each commenced hour of delay, or to remove the personal belongings of the Client and the persons accommodated with him/her in such a way as not to restrict the rights of other clients and accommodated persons. If the Client fails to take over his/her personal belongings without undue delay after having been requested to do so by the Accommodation Provider and at the same time fails to fulfil all his/her existing obligations towards the Accommodation Provider, it shall be deemed that he/she does not wish to exercise ownership rights to the belongings left behind or to keep them and agrees that the Accommodation Provider may dispose of them as the owner at its discretion.
8.8. The Client has the right to use the agreed accommodation for the agreed period of time, including the common areas of the premises and related services. The Client is obliged to keep the room tidy and clean. The Client undertakes to treat the equipment of the accommodation and the property of the Accommodation Provider with care and to protect the equipment of the accommodation against damage. The Client is obliged to inform him/herself about the use of the accommodation facilities and to follow all instructions for the operation and safety of the accommodation facilities. The Client is obliged to notify the Accommodation Provider immediately of any defects or damage to the equipment and facilities of the accommodation and in the common areas of the premises.
8.9. The Client undertakes to observe night-time quiet in the accommodation and common areas of the premises from 10:00 PM to 6:00 AM and not to disturb third parties with excessive noise.
8.10. When leaving the accommodation, the Client is obliged to properly close the water taps, turn off the lights, switch off the electrical appliances and other facilities of the accommodation, or allow the lights, electrical appliances and other facilities of the accommodation to be switched off, and close the windows in the room.
8.11. The Client and the persons accommodated with him/her undertake to abide by the following rules:
8.12. If the Accommodation Provider has reasonable grounds to suspect that the Client is using the accommodation in violation of the terms of the booking, the GTC, the Accommodation Provider’s accommodation or operating rules or safety instructions, or in violation of public order and good morals, the Accommodation Provider shall be entitled to enter the accommodation, inspect the use of the accommodation and its equipment and facilities and take the steps provided for in these GTC or by law.
9.1. Upon check-in, the Client and the persons accommodated with him/her undertake to familiarise themselves with the safety instructions and rules and the evacuation plan in case of fire. These documents are made available by the Accommodation Provider in the accommodation, at the reception and on request from the hotel receptionist.
9.2. The Client and the persons accommodated with him/her undertake to place and secure their personal (brought-in) belongings in such a way that they cannot be lost or stolen. For the storage of valuables, the Client and the persons accommodated with him/her have at their disposal a safe located at the reception, where they are strongly advised to deposit valuables exceeding CZK 10,000 in value. The Accommodation Provider is not responsible for the Clients’ valuables (cash, jewellery, securities, payment and credit cards, laptops and computers, tablets, mobile phones and cameras, etc.) in the accommodation unless they are stored in the safe at the reception. The Accommodation Provider is entitled to refuse to accept valuables for safekeeping in the safe if they are dangerous, unsuitable for safekeeping in the safe or of disproportionate value. This applies in particular to cash or items (jewellery and other valuables) whose value exceeds CZK 100,000. The Accommodation Provider is entitled to require that items be handed over for safekeeping in the safe in a closed or sealed container.
9.3. When staying at the hotel, the Client and the persons accommodated with him/her must act in such a way as to prevent harm to the life, health or property of the Client, the persons accommodated with him/her and third parties. The Accommodation Provider shall not be liable for harm to the life, health or property of the Client, the persons accommodated with him/her or third parties caused by the Client, the persons accommodated with him/her or third parties.
9.4. The Client undertakes to compensate the Accommodation Provider for harm, in particular damage, caused to the Accommodation Provider by the Client, persons accommodated with him/her or third parties whom he/she has allowed to enter the accommodation or the premises. In such a case, the Client is obliged to provide the Accommodation Provider with all necessary cooperation to compensate for the harm, in particular damage, and agrees to the use of the payment card details and to a payment from the Client’s account for the purpose of compensating for the harm, in particular damage, incurred.
9.5. The parking areas of the Accommodation Provider are not a guarded car park and if the Client is provided with a parking space on the premises of the Accommodation Provider, no custody contract or any similar arrangement is created and the only contractual obligation of the Accommodation Provider in this respect is to allow the Client or persons accommodated with him/her to temporarily use the parking space on the premises of the Accommodation Provider. The Accommodation Provider is not liable for loss of or damage to a vehicle parked or moving on the Accommodation Provider’s premises, for loss of or damage to its contents, or for harm caused to the Client, persons accommodated with him/her and other persons by parking or moving the vehicle, nor is the Accommodation Provider liable for damage caused by accidental events or force majeure or for damage caused by vandalism. The Accommodation Provider is not liable for damage caused by other clients or other third parties.
9.6. The Accommodation Provider is not liable for damage to the functionality of the electrical or electronic equipment of the Client and persons accommodated with him/her caused through no fault of its own.
9.7. The Client is obliged to hand over the accommodation to the Accommodation Provider in the condition in which he/she took it over. If the Client does not hand over the room in the condition in which he/she took it over, he/she is obliged to pay the Accommodation Provider compensation for the damage incurred.
9.8. The Accommodation Provider is not responsible for any mistakes or incorrect information about accommodation, events or services provided by other persons.
10.1. Accommodation of children under 15 years of age and dogs is not permitted in the resort as standard. However, the Accommodation Provider reserves the right to grant an exception to this rule, always on the basis of a prior mutual agreement with the Client.
10.2. If the Accommodation Provider grants an exception and allows a child or a dog to be accommodated, the Client assumes full responsibility for the child or dog for the entire duration of the stay. The Client is responsible in particular for their safety, any harm to health or property, as well as for compliance with the resort’s operating rules and for maintaining peace and not disturbing other guests. The Client is also obliged to compensate for any damage caused by the child or dog.
The following fees are charged for the permitted accommodation of a child or a dog:
10.3. Accommodation of a child or a dog is only possible with the prior consent of the Accommodation Provider. Without the prior consent of the Accommodation Provider, neither a child nor a dog can be accommodated in the resort.
11.1. The Client is entitled to complain to the Accommodation Provider about the quality and scope of the accommodation or services provided or other defects if the quality, scope or other conditions do not correspond to the scope, quality and conditions specified in the booking. The Client is obliged to file any complaint immediately after the defect is detected so that all circumstances can be properly established and a remedy can be provided. The Client is obliged to report a complaint about the accommodation and related services only during their use. Late or unjustified complaints cannot be taken into account, nor can complaints made after the end of the accommodation and the use of related services.
11.2. The Accommodation Provider undertakes to establish without undue delay the circumstances of the complaint and all facts relevant to determining whether the complaint is justified. In the event of a justified complaint, the Accommodation Provider is obliged to ensure that the defective condition is remedied, to remove defects or deficiencies as appropriate to the situation or to provide the Client with a discount. The Accommodation Provider is obliged to handle the complaint no later than 30 days after its receipt with a proposed solution or a rejection of the complaint with proper justification.
11.3. If the Client does not use the booked accommodation or related services for reasons on his/her side, he/she is not entitled to compensation or a discount on the price of the accommodation and related services.
12.1. These GTC are an integral part of the booking and the accommodation contract within the meaning of Section 1751 et seq. of the Civil Code.
12.2. The Client is obliged to familiarise him/herself with the GTC before the accommodation is agreed between him/her and the Accommodation Provider. The Accommodation Provider provides the conditions for this, especially through its website.
12.3. If a written form of a legal act is required in these GTC, it shall be deemed to be in compliance with this form if the legal act is made in the form of a written confirmation and communication, letter, fax or email.
12.4. These GTC may be supplemented and changed by the Accommodation Provider to a full and unlimited extent. In the event that such a change occurs, the new version of the GTC will be placed on the website of the Accommodation Provider and possibly sent to the Client with whom the booking process is currently underway. A change to these GTC shall take effect on the specified date, at the time of publication or upon delivery of its text to the Client. In the event of the Client’s disagreement with the published change to the GTC, the Client is obliged to notify the Accommodation Provider of such disagreement in writing within two days of the delivery of the change to the GTC. The relationship between the Client and the Accommodation Provider and the resulting mutual rights, obligations and conditions are governed by those GTC that were valid and effective at the time his/her booking was started.
12.5. If any particular provision of these GTC is found to be invalid or ineffective, it shall be fully severable from the other provisions of these GTC and such invalidity shall not affect the validity, effectiveness or enforceability of any other provisions of these GTC.
12.6. Amendments and supplements to these GTC may be individually agreed between the Accommodation Provider and the Client exclusively in writing.
12.7. In all other matters not covered by these GTC, the Client and the Accommodation Provider undertake to comply with the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended, good morals and customs in the provision of accommodation services, and to resolve any disputes preferably amicably. If the Accommodation Provider and the Client do not resolve their dispute amicably, the dispute will be settled by the court having subject-matter and territorial jurisdiction.
12.8. The Czech Trade Inspection Authority, Company ID No.: 00020869, with its registered office at Štěpánská 567/15, 120 00 Prague 2, whose website can be found at www.coi.cz, is competent for the out-of-court resolution of consumer disputes relating to the goods/services offered by us; the online dispute resolution platform is located at http://ec.europa.eu/consumers/odr.
12.9. These GTC shall take effect on 1 October 2026.